Administration: Dynamic Display Number

Welcome to Dynamic Display Number in Outbound by Enreach. 

If you are an Administrator, you can group Caller IDs into groups to be used in rotation in Campaigns.

Read through the article, or click a link below to get started.

In this article:

• Create a New Group
• Edit Existing Groups

Create a New Group

In the navigation page, click New Caller IDs Group to create a new group.

General Settings

Under General Settings, enter a Group Name, and select a Project from the drop-down menu the group will belong to.
Please note that Caller ID Groups can only belong to one Project.

Check Active to set the Group as active. 

Rotation Rules

Under Rotation Rules, decide how the numbers are to be rotated:

• Expand the Type drop-down menu and select Random for the numbers to be rotated randomly. No limit will be reached, and the numbers will continue to be reused in this Caller ID Group. 
• Expand the Type drop-down menu and select Change on Limit Reached. Depending on the limit set below under Usage Limits, you can decide how the numbers will be used and displayed when they have been in rotation for a certain number of times.

If you have chosen Type > Change on Limit Reached, expand the Limit Reached Action drop-down menu to select an action.

• Select Ignore to reset the rotation statistics and begin again.
• Select Hidden Number to display a hidden caller ID to the Lead.

Usage Limits

Under Usage Limits, configure the duration and frequency the Caller ID Group will be in use.

• Enter the Max amount of displays to set the maximum number of times a phone number will be displayed for before changing.
• Enter the Max amount of days the number will be in rotation for before changing.

Phone Numbers

Click Add Phone Number to begin adding numbers to the Caller ID Group.

In the pop-up window, check the boxes of the phone numbers to add to the Caller ID Group.

Click Apply to save the settings, or Cancel to exit without saving. 

When you have configured all the settings, click Save, or Cancel to exit without saving. 

Edit Existing Groups

To access Dynamic Display Number, expand the  Administration drop-down menu, and select Dynamic Display Number.

In the navigation page you will see two main categories:  Actions and Display Phone Number Groups.

Under Display Phone Number Groups are the Active and Inactive groups in your Organisation. 

Click on any group to  view and edit the details.

When editing an Active group, all of the settings are the same as creating a group - so head to this part of the article for more detailed instructions on these settings. 

There are several ways to edit the phone numbers in an Active group:

• Use the Search bar to filter for certain phone numbers, or click the arrows in the top-menu column to change the order. 
• Click the X to the right of the number to delete it. 
• Click Edit phone numbers list to edit the numbers in bulk.

In the pop-up window, check the boxes of the phone numbers that should be active in this group. Any unchecked number will  not be used in the Caller ID Group. 

Click Apply to save the changes, or Cancel to exit without saving. 

To make an Inactive group Active, check the Active box in General settings, and click Save.

The group is now Active and ready to be used in Projects that have Dynamic Display Number activated!