Administration: Caller IDs

Welcome to Caller IDs in Outbound by Enreach. 

If you are an Administrator, you can edit, manage, and upload Phone numbers to use in Campaigns.

To access Caller IDs, expand the Administration drop-down menu, and select Caller IDs. 

In the navigation page you will see a list of all your Active phone numbers. 

Expand the Active drop-down menu to filter by Active or Inactive phone numbers, or a combination of both.

Use the Search bar to filter the phone numbers by number, description, or Project the phone number belongs to. 

To deactivate phone numbers, click the check box next to the number and click Deactivate. 

This can be done in bulk by clicking the check box next to Phone number in the top menu. 

Click the cog icon to the right of the phone number to Edit or Deactivate the number. 

When editing a phone number, a window will pop up.

The only editable fields are Description, and Active. 

Click Save to save the updated details, or Close to exit without saving. 

Expand the Options drop-down menu and click Add number add a new a new number, or Upload file to upload a CSV file with numbers. 

Under Add new phone number, enter the details of your new number:

• Phone number: Enter the phone number and country code.
• Project: Expand and select which Project the phone number will belong to. A phone number can only belong to one Project. 
• Description: Enter a description to easily identify the number. This field is optional. 
• Active: Toggle between Active and Inactive to enable the number to be used. 

Before you add a new phone number, you need to check the box next to the declaration.
You won't be able to save the number if you don't check the box!

Click Save to save the phone number, or Close to exit without saving.

To upload several phone numbers at once, you can upload a CSV file containing all the data. 

Click Upload file, and select the CSV file from your desktop.
Click Cancel to exit without saving.