The Dialer

Essential information for any agent working in Outbound.

• Campaign Selection
• Technical Aspects of the Contact Page
• Lead Master Data & Result Data
• The Dialpad
• Other Agent Features

Campaign Selection

Campaign Selection is the agent's last stop before calling leads.

View campaigns that you have access to, filter leads based on specific criteria, select your preferred phone number for calling, and utilise either our Built-in Soft Phone or your organisation's phone line.

Technical Aspects of the Contact Page

Understanding how the Contact Page works will help users to establish a strong connection, and troubleshoot potential issues.

Lead Master Data & Result Data

Learn how to read and work with lead data on the Contact Page.

The Dialing Panel

The agent cockpit of the contact page, essential for processing calls.

Other Agent Features

Enhance performance with other agent features on the contact page.