Campaign Settings
Campaign settings determine how your campaigns work, how your organisation interacts with leads, and works with data.
Campaign Overview
Campaign Overview is your dashboard for managing, monitoring, and optimising all campaigns.
Dialer Type
There are three dialer types in Outbound.
Selecting the right dialer type can significantly impact your campaign’s success. The choice affects how leads are distributed, how calls are managed, and how effectively your agents can handle their workloads. Each dialer type offers different functionalities and advantages, so understanding their differences will help you make an informed decision.
Call Recording
Record conversations between agents and leads, set expiration dates for different call outcomes, and configure filename formats.
SMS & Email Templates
Create SMS and Email templates that align with your organisation's communication style and strategy.
Upload Settings
Upload Settings are essential for deciding how to handle duplicate leads and lead distribution, ensuring you maximise your resources.
Other Settings
All other settings!