Product Updates 2024
What's New?
Here's what we've been working on this month
March
Features
- Create and save Calendar overviews as filters - great for working with large teams and taking an in-depth look at activities based on Campaigns or calendars!
Fixes & Improvements
- You can now see the status of Order Confirmations from the Quality Assurance module
- New notifications are now highlighted in Calendar Shared Settings
- We've added an international phone number selector in Calendars
- Admin users can now decide which users can delete calendar appointments from the Contact Page by extending the 'Delete a calendar appointment' Feature Permission
- Added in-app guidance for users when try to open pages with insufficient permissions
- Fixed a bug that prevented Outbound from loading correctly in some instances
- Fixed a bug affecting the activation and deactivation of users in Organisation Management
- Fixed a bug in Campaign Templates that caused a date/time data field to be displayed incorrectly
February
Fixes & Improvements
- Allow users to create overlapping meetings when moving appointments between calendars – great for distribution calendars!
- Fixed a bug that prevented the total number of appointments being shown to a user before moving appointments between calendars
- Added the possibility to hide external events from calendars synchronised with Outbound calendars
- Newly created calendars are saved as active by default, enabling users to get to work immediately
- Fixed a bug that prevented edited calendar names from being displayed in settings after saving
- Add user support for multiple languages in the 'forgotten password' process
- Expand Lead Expiration rules to include the option to expire Open Leads a configurable number of days after last modification date
- Fixed a bug that causes inactive phone numbers to be displayed on a downloaded Campaign overview
- Fixed a bug that causes API requests to fail when returning duplicated fields from Lead Admin
- In Incoming Calls, fix a bug so time zones other than UTC-1 are correctly aligned to Opening Hours settings
- Redirect users to the Outbound login page if they try to access a sub-page without being logged on
January
Features
We've added the possibility to send notifications to leads and calendar owners when appointments are cancelled or rescheduled.
Fixes & Improvements
- Fixed a bug in appointments that displays the wrong time period for multi-day external events
- Fixed a bug that allowed multi-day calendar events to be moved to a blocked calendar
- Improved the user experience by easifying the creation of Campaign Templates
- Fixed a bug so WebCallBack calls are initialised correctly and quickly presented to an available agent, maintaining minimal time between lead sign-up and first contact