Insights: Pulse

Welcome to Pulse in Outbound by Enreach. 

Here you can view Agent's call results for a given period of time.

To access Pulse, expand the Insights drop-down menu and select Pulse. 

In the navigation page of Pulse you can see a chart of active Agents in Outbound by Enreach, with a colour-coded breakdown of their calls by call status. 

In the top of the navigation, click on the User icon to only display Users with an active Agent line. 

Click the stop icon to temporarily disable the live Pulse view to adjust the period of time shown.

Click and drag the arrow on the right to determine the end time that is shown, and the left arrow to determine the start time.

To the right of the navigation, click the arrows icon to toggle the Pulse view to fullscreen. 

Click the filter icon to configure which Organisational units and Call statuses are shown. 

Under Select Organisational Unit, click on the Teams you want to view in Pulse.

Under Status & Closure, click the check boxes next to the call statuses you want to display in Pulse.

Statuses are colour-coded so it is easy to gain an overview of how Agents are performing.