Campaigns: Manuscripts
Welcome to Manuscripts in Outbound by Enreach.
Here you can create and edit Manuscripts for your Agents to use when calling Leads in Campaigns.
Read through the article, or click a link below to get started.
In this article:
Navigation Page
To access Manuscripts, expand the Campaigns drop-down menu and select Manuscripts.
Here you can see all your existing Global Manuscripts.
Filter the view by Active or Inactive Manuscripts by expanding the drop-down menu, or using the Search bar.
You can also click the column arrows to reverse the order of Created at, Updated at, and Status.
Click the cog icon to edit the name or text of a Manuscript.
How to Create a Manuscript
There are two ways to create a Manuscript in Outbound by Enreach:
- The first is to create a Global Manuscript that is not tied to a specific Campaign, and so can be selected for any Campaigns.
- The Second is to create a Manuscript directly in the Campaign Settings, which we will cover below.
To create a Global Manuscript, click the +New button in the right side of the Navigation Page.
The Manuscript Editor will appear.
Enter a name for your Manuscript, and set it to Active or Inactive.
Enter the Manuscript text in the text box, and use the inline text editor to format your text or include links.
This is the script the Agents will see on the Contact Page when calling Leads.
When you are finished, click Save Changes, or Close to exit without saving.
Your Manuscript will now be available to view on the Navigation Page.
How to Use a Manuscript in a Campaign
To use a Manuscript in a Campaign, expand the Campaigns drop-down menu and locate the Campaign in Campaign Overview.
Click the pencil icon to access the Edit Campaign Page.
Expand the Edit Campaign drop-down menu and select Purpose and Manuscript.
Under Manuscripts, expand the Available Manuscripts drop-down menu and select your chosen Manuscript from a list. Click Save.
This Manuscript will now be visible to Agents when calling Leads on this Campaign.
To create a new Manuscript specifically for this Campaign only, click Create Script for this Campaign.
Choose a Manuscript name, and enter the text in the text box, using the inline text editor to format your text or include links.
When you are finished, click Add, or Cancel to exit without saving.
Click Save to save your Manuscript to this Campaign, or Cancel to exit without saving.
Your Manuscript will not be visible to Agents on the Contact Page when calling Leads!
