Release Letter - June 2020

JUNE RELEASE LETTER

Hello Heroes!

With all the things going on in the world we can definitely understand how summer could sneak up on you. Fortunately, HeroBase has got your back and we're here with more updates and improvements to move you smoothly into these upcoming summer months.

New Report Design

Welcome to the new and improved Reports page!

This project has been a labor of love for our development team and one of the BIGGEST Outbound upgrades to date.

In order to make the use of the new Report page as intuitive as possible, we dedicated a whole 2 months to set up the best UX design for our users.

We've optimized the design of the page, but you still have the options to download data, share reports, and set your favorite reports. We've also added new features such as a drill down in data and new ways to group results. It's now possible to group generate reports on the Project level.

When first visiting the new Reports page you'll start with some helpful prompts to get started on your reporting journey. Read, click through, and you're on your way to happy reporting.

Updates & Improvements

  • We've improved the user experience on the Display Phone Numbers page
  • There's a new design for the Lead Pools page
  • Changes to Lead Pools will now be logged
  • The Pause page has been updated
  • You can now clone leads via the API
  • The Quick Search page has been upgraded to the new design
  • In the Lead Log, you will now have the timestamps for the start and end of calls

Bug Fixes

  • Fixed the issue where the campaign stops working as Predictive even if it is set to Predictive Dialing

We hope that you enjoy these new features and design upgrades as much as we think you will.

If you have any questions on how to start using these new features, please do not hesitate to contact your CX Manager or Customer Support

HeroBase

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