Shuffle lead pools
If you have uploaded a lead list sorted on for example "City" there is a risk that the agents will be calling leads from Aarhus all day. This may become a bit tedious after a while and you want to mix it up a bit.
Then you go to the Campaigns/Lead pools and select the lead pool that you want to mix. Once it is selected you simple go to the actions menu on top and select "Shuffle" and the leads will be mixed up.
The method that is used for mixing it all up is actually to assign a random Call Time within the next hour, that is kept within the time when the lead pool is active, to all leads in the pool. This way the agents will get to a great variety of leads over time.
Please take note that it only shuffles unprocessed and automatic redials.