Hero Phone - ENG

If your corporate has chosen to open the feature “Hero Phone”, you will be able to use the built in phone as Agent line. You’ll see a tick box labelled “Hero Phone” right above the area where you enter your phone number.

The Hero Phone is a kind of “soft phone” that uses your Internet connection to connect the agent and all you need in order for it to work is:

  • A headset connected to your computer
  • A web browser that supports “WebRTC”

When writing this article the browsers that support WebRTC are:

  • Google Chrome v. 23+
  • Mozilla FireFox v. 22+
  • Opera v. 18+
  • Safari v. 11
  • MS Internet Explorer v. 15+


Attached to this article you'll find our latest documentation about the Hero Phone. In this document, you'll find the technical requirements for the Hero Phone to work properly.

You can also test if your browser supports WebRTC on several test pages on the Internet.
When writing this article the following pages are up and running and ready to test you're connection:
https://webrtc.github.io/samples/src/content/devices/input-output/
https://test.webrtc.org/ (includes a trouble-shooter).

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