Release Letter - January 2019
Release Letter January 2019
General
Happy new year!Let’s kick this year off with a release of some features and improvements to your Hero Outbound system. Check out the headlines below and find detailed descriptions in our ever growing Help portal
Filter Lead Views by Call- and Contact attempts
In Lead Admin, you can now filter your leads by how many times you have tried to get in touch with them. Great feature if you want to pull a list of leads that aren’t that good at picking up their phone and run them through some Predictive dialing, for example. Read more about filtering on specific fields here.
Improved Hot Transfer
You can now switch between the 3rd party and the lead simply by clicking a button. We also enabled the Numpad for dialing the number you want to transfer to. A full article about call transfer can be found here.
Exclude Private- or VIP redials from Global Max attempts
When you limit the maximum attempts globally for the Campaign, you can now choose if you want the private and VIP redials to be counted in the attempts. You can read a detailed article about Call- and Contact attempts here.
Improved “DialBack action” with Return Call Manager
If a lead with the status “Private redial” comes in through the RCM while the lead owner is not online, only the lead owner gets this lead as a Dial-back the next time he/she goes on the Contact page.Further details about the RCM can be found here.
Upload file with numbers to block
When you have several phone numbers that you want to block, it takes a lot of time to enter them one by one. Now we introduce the possibility to upload a file with numbers to block. Further instructions can be found here.
Fixes & Improvements
- Fixed issue with missing system field on export of Call Search results
- Fixed issue Date/Time presentation in certain time zones
- Improved automatic deletion of lead data (shortened minimum storage time)
- Fixed issue Lead Admin in Internet Explorer
- Max attempts can no longer accidentally be set to “0”